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Our customer scheduled a pickup and his freight company hired this company. WORST MOVE EVER!!! The p/up was scheduled between 1-3 on Monday. Called at 4pm to see where they were and was told 'He'll be there by 5.' NO SHOW! Tuesday-we called in the am & were told 'p/up...
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#1235537
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Awaited shipments to be arrived 2/5/18 in the morning delivery , called the company maybe 15 times no one answering phones eventually thru head office we were able to find out that it will be shipped but nobody knows when they have no connection to their drivers, i...
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1.0
I didn't like
  • Poor service
  • Awful and disrespectful
  • Attention to detail
#1183434
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I work for a manufacturing company and ship a lot of LTL, and AAA Cooper is by far the worst to deal with. They may not show up after requesting a pick up for 2 or 3 days. Then if they do show up, they have a full truck and can’t take anything. The driver is a A hole....
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1.2
#1147077
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AAA Cooper offers great rates, and we have not experienced any damages or losses with this carrier. However, in my role as the logistics specialist for a small manufacturer, we have had multiple incidents where AAA Cooper failed to pick up merchandise for it was...
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2.9
I liked
  • Drivers are friendly
  • Prices are reasonable
I didn't like
  • Failure to meet terms of agreement
#1131814
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AAA Cooper Transportation - Never got my delivery.

Never got my delivery in 9 day so I go to get it at the terminal found out why it was damaged. They were rude run in to it again with forklift while I was there. I brought it home where I purchased said they would take care of it. I payed shipping and had to pick up myself never want nothing shipped Thur aaa cooper again.
#1125991
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I own an automotive repair business and one of my customers contracted AAA Cooper to deliver something to my shop. They came after hours so they had to return the next day during business hours. They sent me a bill for the extra run they had to make. We did NOT have a...
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1.0
I didn't like
  • Bully me with a lawsuit when i had no contract with them
#1113170
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I need a truck with a lift gate, so the manufacturer transfers that information when they arrange for my order to be picked up. However, somewhere in the communication line these details are not communicated, which leads to the delivery being late by as much as a week....
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1.0
I didn't like
  • Service
#1112722
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Shipment of expensive toys was missing one box. Box was removed from shrink wrap and rewrapped. This is clear case of theft. AAA offered to pay $20 for $5000 worth of product. They are thieves and a sorry freight company. Every shipment from them has been late or...
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1.0
#1089169
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AAA Cooper Transportation - Damaged deliveries multiple times

We own a motorcycle business. On multiple occasions we have received units that are damaged due to stacking issues in trailers. Will not make it right when informed. Terrible customer service and relations.
#1068359
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AAA Cooper Transportation - Missed delivery #2

They scheduled a delivery... waited to the end of the window to call and say... oh we forgot to load the truck. Not the first delivery day either. No conpensation, no apologies. Hmmm. Wonder what happens if I don't show up to sign and they have to come back?
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Website
#1056633
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