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I had a heavy item shipped from NC to Dallas. Shipper knew up front it was a residential delivery and charged me accordingly. Shipment was made by AAA Cooper who tried to charge me for lift gate service even though I have the equivalent of a loading a my residence and they were informed of this prior to pickup.

I refused for two reasons. One because they had specified the shipping charges knowing it was a residential delivery and because the shipped item had been at the local terminal for three days before I was contacted for delivery.

It is a bait and switch operation which must work most times because they keep trying it.

I have contacted the original shipper and notified them I will no longer purchase their items if they continue to use AAA Cooper.

Product or Service Mentioned: Aaa Cooper Transportation Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Bait and switch shipping rates.

Company wrote 0 public responses to the review from Jan 14, 2015.
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roger.bullard
#988228

I agree with you wholeheartedly. I had the same experience and will be posting my review also.

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