Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

AAA Cooper offers great rates, and we have not experienced any damages or losses with this carrier. However, in my role as the logistics specialist for a small manufacturer, we have had multiple incidents where AAA Cooper failed to pick up merchandise for it was contracted.

The company even missed pickups on consecutive days, further delaying the receipt of needed goods. If you are not in a hurry for service, speaking from my experience, AAA Cooper is a fine option. If you need immediate transportation, I strongly suggest selecting another logistics company.

If you use a 3PL, be certain to ask for the names of carriers when a quote is requested. This may keep you from experiencing this situation.

Product or Service Mentioned: Aaa Cooper Transportation Delivery Service.

Reason of review: Poor customer service.

Preferred solution: AAA Cooper should not accept loads if the company is unable to meet its customers' terms..

I liked: Drivers are friendly, Prices are reasonable.

I didn't like: Failure to meet terms of agreement.

Company wrote 0 private or public responses to the review from Nov 15, 2017.
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